Scheduling Support for Home Care Agencies

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HOw it works

Telephone Customer Service

Scheduling System Integration

Telephone Customer Service

Scheduling Support for the Home Care Agency is provided exclusively over the phone. This makes excellent customer service delivery possible from almost any location.

Phone System Integration

Scheduling System Integration

Telephone Customer Service

LL Scheduling will easily integrate with your existing phone system or scheduling process - making it seamless for your CGs and clients. Ask us how.

Scheduling System Integration

LL Scheduling will access your scheduling system with a unique login / password and keep your system updated with all needed changes.

Knowledge Transfer

Customized Call Handling Instructions

Scheduling System Integration

We use a very structured, methodical process to transfer knowledge that is unique to your agency. That way, we have the same information and understanding when talking to your clients and CGs.

Customized Call Handling Instructions

Our schedulers use detailed, step-by-step instructions on how to complete more than 35 of the most common service requests. Best yet, these instructions can be customized to your exact specifications.

Real-Time Activity Reporting

Customized Call Handling Instructions

Every call, text, email, Scheduling system alert or outbound call is documented and published to provide real-time and historical reporting. That way, you'll always have your finger on the pulse of your operation!

Services

On-Call or After Hours

Holidays / Special Events

On-Call or After Hours

Evening, weekends, and overnights.

Full service, On-Call, scheduling support, respond to shift call offs, handle emergency requests, etc.. (way beyond a simple answering service).

Staff Scheduling

Holidays / Special Events

On-Call or After Hours

Full-time, office-hour, scheduling support. Relieves you of the burden of hiring, training, and supervising employee scheduler(s).

Holidays / Special Events

Allow you and your team to take a much needed break, disconnect for a bit, and recharge for the week ahead.

Ideal fit?

Growing Agency

Internal Staff Turnover

If the needs or your agency are changing or you need additional flexibility / capacity to support growth.

LL Scheduling - Alternative to staff turnover

Internal Staff Turnover

Staff turnover of key personnel can be extremely disruptive. LL Scheduling is "turn key".

Employee Engagement

Internal Staff Turnover

Employee Engagement

Asking your staff to "cover" the business on evenings / weekends can be very stressful. Even if they volunteer, all employees need a break from work, to recharge - mentally.

Strategic Focus

Branding / Image

Employee Engagement

Using LL Scheduling as your service provider is a strategic choice which allows you to focus internal company resources on areas that lead to growth, profitability, and better client/CG retention.

Branding / Image

Using LL Scheduling enhances your ability to provide a professional image, 24 hours a day, 7 days a week. No more answering a cell phone, after hours, from a loud restaurant or child's soccer game.

Core Competency

Branding / Image

Successful agency owner's are able recognize the things they do best. Conversely, they are able to understand the value of partnering with a high-quality service provider to improve experiences and reduce costs.

Who We Are

Our History

LL Scheduling is a value-add service provider. We provide scheduling solutions exclusively to the home care industry. LL Scheduling has been providing high-quality support and helping businesses grow since 2014.

"The idea started when I was the head of scheduling for a very large Hospital system in Kansas. Then, while I was building the Scheduling Department for an Outsourcer, I saw, first-hand, small/medium sized agencies that were trying to grow their business, but were mired in the operational struggles related to scheduling.

I teamed up with a business partner who has an extensive background in Contact Center Operations, Process Design, Technology, and Customer Experience Management. Together, we have over 35 years of experience and complimentary backgrounds.

In 2014, we set up shop, hired our first schedulers, and LL Scheduling was launched."

Lisa Lane - Owner/Founder

Our Talent

Success comes from our ability to acquire and develop talented, confident, pro-active schedulers. From classroom training, to OJT mentoring, to performance management, at every stage, we are focused on nurturing and improving the skills and capabilities of our scheduling team.

Our Quality Process

A high-quality experience for your callers, one that is repeatable and dependable, is a result of intentional process design, continuous monitoring and frequent feedback.

At LL Scheduling, we leverage tools, process design, & technology to ensure we get it right, every time!

Testimonials

Marie - Operations Manager, WI

"I seriously can’t tell you guys enough how much I appreciate all of you! Having you guys help us after hours has been a blessing for our office. Please makes sure all your schedulers are aware of my appreciation. It’s certainly not an easy job by any means. Keep up the good work…U GUYS ROCK!! .“

Phil - Agency Owner, WA

“It was fairly easy… it was set up within one day, I only had to add a small bit of extra details and they asked very intuitive questions, which made it obvious they had experience.“

Bill - Agency Owner, CA

“Getting started with LL Scheduling was really easy. They were very detailed and thorough during the on-boarding process so the implementation went smoothly. They have deep domain knowledgeable about home care and scheduling processes and procedures. Our caregivers have been impressed with the service. “

Lynn - Agency Owner, VA

“Knowing that Lisa and her team can be relied upon to handle all our scheduling needs in a professional, timely and accurate manner is such as relief. They understand our systems, caregivers and client needs and always deliver exceptional service."

Caregivers

"I'm a caregiver. I’ve been working with Lisa and LL Scheduling for 2 years. They are always so helpful in working with me and changing things when I have something come up. They always make me feel valued and appreciated" - Mary

“Lisa and LL Scheduling are great because they always answer the phone right away or respond to my texts and emails quickly. They help me get the schedule that works best with my life”. - Camille

Scheduling Support for Home Care Agencies

HOw it works

Telephone Customer Service

Scheduling System Integration

Telephone Customer Service

Phone System Integration

Scheduling System Integration

Telephone Customer Service

Scheduling System Integration

Scheduling System Integration

Scheduling System Integration

Knowledge Transfer

Customized Call Handling Instructions

Scheduling System Integration

Customized Call Handling Instructions

Customized Call Handling Instructions

Customized Call Handling Instructions

Real-Time Activity Reporting

Customized Call Handling Instructions

Customized Call Handling Instructions

Video

Services

On-Call or After Hours

Holidays / Special Events

On-Call or After Hours

Staff Scheduling

Holidays / Special Events

On-Call or After Hours

Holidays / Special Events

Holidays / Special Events

Holidays / Special Events

Ideal fit?

Growing Agency

Internal Staff Turnover

Internal Staff Turnover

Internal Staff Turnover

Internal Staff Turnover

Internal Staff Turnover

Employee Engagement

Internal Staff Turnover

Employee Engagement

Strategic Focus

Branding / Image

Employee Engagement

Branding / Image

Branding / Image

Branding / Image

Core Competency

Branding / Image

Branding / Image

Who We Are

Our History

Our Talent

Our Quality Process

Testimonials

Marie - Operations Manager, WI

Phil - Agency Owner, WA

Bill - Agency Owner, CA

Lynn - Agency Owner, VA

Caregivers

Contact Us

Drop us a line!

LL Scheduling

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